Responsibilities

The technical representative is responsible for implementing and maintaining a chemical treating service plan. Within the plan guidelines, the technical representative is responsible, for maintaining existing business, expanding existing business (at field level) and meeting personal development goals. The technical representative must be able to function independently in a loose supervisory framework and cooperate and communicate effectively with the Technical Services Supervisor, Account Manager and customer.

Duties

  1. Maintain Existing Business
    1. Make certain chemical is being used according to plan and investigate any changes. Track usage patterns and inventories. Do not allow customer to run out. Stay abreast of current production rates and process methods for adjustment of the treating products usage as needed.
    2. Keep up with changes in the system being treating and recommend changes in treating program as needed. This is accomplished by implementing and following the PMR (Performance Monitoring Requirements) for the account. This includes satisfactory collection and process of any samples designated for PMR.
    3. Document all of the above with the necessary reports. These include field service reports (FSR), call reports and survey packets. When applicable, the technical representative should also produce or actively participate in the production of chemical service updates (CSU). These should be prepared as requested by the Account Manager.
    4. Establish and maintain good personal relations with all customer personnel.
    5. Establish and maintain your position as the person responsible for predicting, preventing (where possible) or solving production problems for our customers via responsible application of GCC Pro-Tech treating products. This should include implementing, maintaining and correcting the treating program at field level and effectively communicating changes to field personnel.
  2. Expand Business
    1. Be aware of any expansion or acquisition plants of current customers or of your customer by someone else. (Mergers, Sell Off, etc)
    2. Visit any site where chemical might be used in the area. Obtain and record the current usage and volume. Get the name of the decision maker on chemical treatment or related purchasing and give this information to GCC corporate office.
    3. Follow the performance monitoring requirements (PMR, sample analysis) results and make recommendations for treatment as needed. This includes creation (or participation in creation) of chemical service recommendations (CSR) and customer presentations when needed.
    4. Find ways to present our customers with benefits of using GCC as a supplier. This includes not only chemical, but pumps, Retract-O-Matics, filters, tanks, etc.
    5. Use the GCC Survey Packet when performing surveys. Complete it entirely and submit it to the office when completed.
    6. Recruit competitor personnel or qualified personnel whenever possible. Explain the benefits of working for GCC and get contact numbers.
  3. Continual Self Improvement
    1. The technical representative is always under a responsibility to improve performance in the present position and to qualify for advancement.
    2. Consult with your supervisor on a plan that will improve GCC’s technical services and your personal level of performance in your current position or help qualify you for advancement within the organization.
    3. Maintain good physical condition through a positive program of exercise and weight control. Avoid any use of controlled substances and overuse of alcohol and nicotine. Don’t over do it when sleep is needed. Take the time to get sufficient rest.
    4. If you find you have free time, ask your co-workers if they need a hand and contact your supervisor. Teamwork will help ensure that GCC continues to grow and you along with it. If you need more work and feel that you can handle it, please ask.

Qualifications

  1. Physical
    • The position requires good health in general, including the ability to work long days in the outdoors while exposed to weather such as sun, rain, heat, cold (when needed), and while remaining mentally alert. While not a manual labor job, the candidate will be required to transport test material weighing 25-50 pounds to, from, and around the work place.
    • When sampling or treating storage tanks, or when offshore, this may involve multiple trips up and down steel stairs of 40 feet or more per flight. Onshore, this may also require repeated climbing in and out of vehicles.
    • Transportation requirements are such that six (6) hours or more may be spent in transit between sites before any actual work begins. This may involve driving long distances at early and/or late hours before arriving at the job site.
    • After arriving at the job site, additional transportation may be by boat or by helicopter over open water. As such, fear of flying, fear of heights, riding on boats or being out of site of land will make satisfactory performance in this position very difficult.
  2. Comprehension/Aptitude
    • The position requires a good understanding of grammar, mathematics, computer usage, and mechanical function/applied science. This means that a Technical Representative must be able to make basic, yet accurate calculations following prescribed methods and formats. This will usually involve using predetermined formulas to make recommendations for product usage, consumption and prediction of product depletion. Most of these needs can be met by using existing computer technology.
    • Competency using pre-formatted computer programs and spreadsheets is preferred. The Technical representative should be familiar with or willing to learn completion of preformatted documents/programs as well as retrieval, manipulation, and storage of computerized data. Familiarization with E-mail is desirable as well.
    • The Tech Rep must be willing and able to acquire and demonstrate additional skills via continued training as directed by the Technical Services department.

Work Habits/Personal Life

  • Hours can often be long and irregular.
  • Travel away from home for several days including weekends and holiday periods may be required.
  • Availability and willingness to respond to call outs at any time and rearrange one’s personal and business schedules are required.
  • In the event that work must be performed on a weekend or holiday, every attempt will be made for compensatory time off, provided that it doesn’t conflict with the needs of our customers.
  • Effective use and demonstration of organization and time management is required. The technical representative is responsible for ensuring that all necessary tools are readily available for completion of tasks. This includes test kits, sample containers, analysis equipment, etc. In addition, the technical representative must learn to utilize unavoidable delays and waiting time to his advantage (e.g., for report writing).

Education/Training

No special or minimum education is needed, but a high school diploma indicates the minimum educational and intelligence requirements of the position. Good oral and written communication skills are necessary. GCC will provide the necessary basic training to those candidates willing, able, and tenacious enough to acquire it. Continuing education or training is part of the job.